Plasma Center Operations Lead

CSL Vifor; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

CSL Vifor is seeking a supervisor to oversee daily plasma center operations and staff, ensuring efficient collections and adherence to SOPs. You will report to the Center Manager and work with Group Leaders to minimize donor wait times and coordinate staffing.

Responsibilities include conducting meetings, coaching, performance appraisals, maintaining training files, ensuring compliance with HSE/OSHA, recording donor data accurately, and cross-training across technical areas.

Qualifications

• Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others.
• High school diploma or equivalency required.
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred.

Responsibilities

• Supervise center operations daily activities in compliance with SOPs. Provide clear instructions, conduct meetings, and communicate performance expectations.
• Facilitate donor movement with Group Leaders to minimize wait times and optimize processing.
• Ensure adequate staffing and monitor time cards, attendance, and overtime usage.
• Conduct error investigations and develop recommendations for process improvement.
• Participate in performance appraisals and document coaching actions; assist with training files and certifications.
• Assist with recruitment of center operation staff as needed.
• Promote compliance with company policies and procedures.
• Support development of marketing initiatives to increase donor retention.
• Record donor data accurately in the electronic information system.
• Understand policies for hyper immune programs as applicable.
• Maintain a clean, safe work environment and ensure supplies/forms are available; follow HSE/OSHA policies.
• Maintain confidentiality of personnel, donor, and center information.
• Cross-train in all technical areas to meet business needs.

Skills

Leadership

Staff supervision

Communication

SOP adherence

Bilingual abilities

Education

High school diploma or GED

Bachelor’s Degree or equivalent

Job description

CSL Vifor is seeking a supervisor to oversee daily plasma center operations and staff, ensuring efficient collections and adherence to SOPs. You will report to the Center Manager and work with Group Leaders to minimize donor wait times and coordinate staffing.

Responsibilities include conducting meetings, coaching, performance appraisals, maintaining training files, ensuring compliance with HSE/OSHA, recording donor data accurately, and cross-training across technical areas.