Plant Operations & Customer Experience Leader

Pratt Industries; Lincoln (NE); On-site; USD 70,000 - 90,000; Full time

Job summary

Pratt Industries in Lincoln, NE seeks an experienced Customer Service Manager to oversee customer service, order entry, processing and shipping, ensuring on-time delivery and high quality.

The role requires leadership, strong communication, and proficiency with MS Office; five years in manufacturing and three years supervising teams are preferred. You will collaborate across departments to meet plant goals and maintain a safe, productive work environment.

Qualifications

• High school diploma or GED.
• Five years experience in a manufacturing environment.
• Three years supervisory experience overseeing three or more people.

Responsibilities

• Oversee customer service, order entry, order processing and order shipping.
• Lead and communicate with Customer Support Staff, Production employees, Management and Customers.
• Maintain excellent working conditions and safe plant environment.
• Monitor in-bounds, out-bounds, on-time deliveries and backlog to meet plant goals.
• Attend scheduling meetings and advise on stock availability.

Skills

Communication

Leadership

Time management

Education

High school diploma or GED

Tools

MS Office

Excel

Word

Job description

Pratt Industries in Lincoln, NE seeks an experienced Customer Service Manager to oversee customer service, order entry, processing and shipping, ensuring on-time delivery and high quality.

The role requires leadership, strong communication, and proficiency with MS Office; five years in manufacturing and three years supervising teams are preferred. You will collaborate across departments to meet plant goals and maintain a safe, productive work environment.