Order & Customer Support Specialist

Pratt Industries, Inc.; Macungie (Lehigh County); On-site; USD 32,000 - 46,000; Full time

Job summary

Pratt Industries, Inc. is seeking a Customer Service Representative to efficiently process orders, address inquiries, and resolve issues to ensure a positive customer experience.

The role requires meticulous attention to detail, clear communication, and the ability to manage multiple tasks in a dynamic environment. Responsibilities include order management, material purchasing coordination, billing, and supporting the sales team.

Qualifications

• Clear written and verbal communication in English.
• Basic math for rates, discounts, and data analysis.
• Strong problem solving to handle varied situations.
• Familiarity with computer data entry and production processes.
• Understanding ISO and QS quality standards is a plus.

Responsibilities

• Process customer orders accurately and timely.
• Place material orders for production as needed.
• Handle billing and maintain customer records.
• Address customer inquiries and resolve complaints.
• Update and manage customer files and order changes.

Skills

Communication

Mathematical Proficiency

Problem Solving

Technical Skills

Quality Standards

Education

High school diploma or GED

Manufacturing experience preferred

Data entry experience

Job description

Pratt Industries, Inc. is seeking a Customer Service Representative to efficiently process orders, address inquiries, and resolve issues to ensure a positive customer experience.

The role requires meticulous attention to detail, clear communication, and the ability to manage multiple tasks in a dynamic environment. Responsibilities include order management, material purchasing coordination, billing, and supporting the sales team.