Technical Customer Support & Solutions Specialist

Pratt Industries, Inc.; Sandston (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Pratt Industries, Inc. seeks a Customer Service Representative to handle a variety of customer inquiries, process orders, and provide technical guidance on products. You will support sales, resolve questions, and build strong customer relationships in a professional office setting.

Responsibilities include entering orders, addressing billing and shipping questions, coordinating with internal teams, and educating customers about product lines and promotions to drive satisfaction and growth.

Qualifications

• Proven customer service experience (1–2 years).
• Ability to handle inquiries, complaints, and order processing.
• Proficient in MS Office and data entry.
• Strong communication and organizational skills.

Responsibilities

• Handle orders via mail, phone, or email and adjust as needed.
• Respond to inquiries about products, pricing, and shipping timelines.
• Provide technical product guidance and resolve customer questions.
• Coordinate with internal teams on shipments, inventory, and scheduling.
• Develop clear correspondence and documentation for customers.
• Promote additional products and inform customers about new lines.
• Maintain customer relationships and act as liaison between sales and customers.

Skills

Customer service

Sales outreach

Problem solving

Communication

Cross-functional collaboration

Technical guidance

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pratt Industries, Inc. seeks a Customer Service Representative to handle a variety of customer inquiries, process orders, and provide technical guidance on products. You will support sales, resolve questions, and build strong customer relationships in a professional office setting.

Responsibilities include entering orders, addressing billing and shipping questions, coordinating with internal teams, and educating customers about product lines and promotions to drive satisfaction and growth.