Order Management & Customer Support Specialist

Pratt Industries; Macungie (Lehigh County); Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Pratt Industries is seeking a Customer Service Representative to efficiently process orders and respond to inquiries, ensuring a positive customer experience. The role supports production with timely material purchasing, accurate billing, and proactive data management.

You will help the sales team manage customer relations, monitor inventory, and communicate order updates. Strong English communication, data entry skills, and knowledge of production processes are essential.

Formación

• High school diploma or GED required.
• Experience in manufacturing or corrugated box industry preferred.
• Data entry experience and familiarity with production processes desired.
• Excellent verbal and written communication in English; ability to interpret reports.

Responsabilidades

• Process customer orders efficiently and accurately.
• Place material orders for production as needed.
• Process billing and maintain customer records.
• Handle customer inquiries and coordinate with internal teams for resolutions.
• Maintain customer files and update records; process new products and purchase orders.

Conocimientos

Communication

Math

Problem Solving

Technical Skills

Quality Standards

Educación

High School Diploma or GED

Herramientas

Computer data entry

Descripción del empleo

Pratt Industries is seeking a Customer Service Representative to efficiently process orders and respond to inquiries, ensuring a positive customer experience. The role supports production with timely material purchasing, accurate billing, and proactive data management.

You will help the sales team manage customer relations, monitor inventory, and communicate order updates. Strong English communication, data entry skills, and knowledge of production processes are essential.