Plant Office Operations Lead

IT Management Corp. dba 101 VOICE; Freeport (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

AZZ Inc. is seeking an Office Manager to provide comprehensive administrative support to our busy facility. The role emphasizes front-office supervision, customer service, and procedural compliance to maintain smooth operations.

You will supervise clerical staff, handle HR administration and accounting tasks, and drive process improvements while ensuring accuracy in payroll, invoicing, and reporting.

Qualifications

• 3+ years' experience in office administration.
• Experience with direct supervision of clerical staff is preferred.
• Proficient in all Microsoft Office applications (Excel, Outlook, Word).
• Excellent verbal and written communication skills.
• Prior knowledge of Oracle is preferred.

Responsibilities

• Supervise front office activities including HR administration, A/P, A/R, reception, mail, purchasing and facilities maintenance.
• Resolve customer complaints and answer questions regarding policies and procedures.
• Oversee office/administrative or customer service staff to ensure quality and deadlines.
• Provide guidance to employees in handling complex problems and resolve escalated disputes.
• Implement corporate and departmental policies and service standards.
• Discuss performance issues with employees and recommend actions.
• Ensure training on job duties and company policies for new hires.
• Review records and generate reports regarding production, payroll, and shipping for accuracy.

Skills

Office administration

Supervision of clerical staff

Microsoft Office

Verbal and written communication

Oracle knowledge

Education

High School Diploma or equivalent

Tools

Oracle

Job description

AZZ Inc. is seeking an Office Manager to provide comprehensive administrative support to our busy facility. The role emphasizes front-office supervision, customer service, and procedural compliance to maintain smooth operations.

You will supervise clerical staff, handle HR administration and accounting tasks, and drive process improvements while ensuring accuracy in payroll, invoicing, and reporting.