Office Manager

IT Management Corp. dba 101 VOICE; Freeport (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

AZZ Inc. is seeking an Office Manager to provide comprehensive administrative support to our busy facility. The role emphasizes front-office supervision, customer service, and procedural compliance to maintain smooth operations.

You will supervise clerical staff, handle HR administration and accounting tasks, and drive process improvements while ensuring accuracy in payroll, invoicing, and reporting.

Qualifications

• 3+ years' experience in office administration.
• Experience with direct supervision of clerical staff is preferred.
• Proficient in all Microsoft Office applications (Excel, Outlook, Word).
• Excellent verbal and written communication skills.
• Prior knowledge of Oracle is preferred.

Responsibilities

• Supervise front office activities including HR administration, A/P, A/R, reception, mail, purchasing and facilities maintenance.
• Resolve customer complaints and answer questions regarding policies and procedures.
• Oversee office/administrative or customer service staff to ensure quality and deadlines.
• Provide guidance to employees in handling complex problems and resolve escalated disputes.
• Implement corporate and departmental policies and service standards.
• Discuss performance issues with employees and recommend actions.
• Ensure training on job duties and company policies for new hires.
• Review records and generate reports regarding production, payroll, and shipping for accuracy.

Skills

Office administration

Supervision of clerical staff

Microsoft Office

Verbal and written communication

Oracle knowledge

Education

High School Diploma or equivalent

Tools

Oracle

Job description

Job Description

AZZ has an exciting opportunity for an Office Manager reporting to the Plant Manager at our Port Allen facility. As an Office Manager you are primarily responsible for providing all administrative support to our busy manufacturing facility. You have experience with customer service, you're a pro at administration and you have strong organizational skills.

Duties and Responsibilities

• Responsible for the supervision of front office activities, including HR administration, A/P, A/R, reception area, mail, purchasing and facilities maintenance.
• Resolves customer complaints and answers customers' questions regarding policies and procedures.
• Supervises the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines are met, proper procedures are followed while correcting errors or problems.
• Provides employees with guidance in handling difficult or complex problems. May resolve escalated complaints or disputes.
• Implements corporate and departmental policies, procedures and service standards under management’s direction.
• Discusses job performance problems with employees to identify causes and issues. Works to resolve performance problems and recommends appropriate personnel action.
• Ensures training on job duties and company policies is completed for all new hires.
• Reviews records and generates reports regarding production, payroll, and shipping to verify accuracy. Monitors work activities and evaluates performance.
• Assists with customer relations and sales, including but not limited to, the preparation and maintenance of office records, sales invoices, and purchase orders.
• Supervises and/or performs accounts receivable and payable transactions. May also serve as the direct report for AP/AR and general office clerks.

Qualifications:

• 3+ years' experience in office administration
• Experience with direct supervision of clerical staff is preferred
• Proficient in all Microsoft Office applications, i.e., Excel, Outlook, and Word
• Excellent verbal and written communication skills
• Prior knowledge of Oracle preferred

Minimum Education

• High School Diploma or equivalent required

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an Equal Opportunity Employer.

AZZ Inc. is a Drug Free Workplace