Office Manager & Operations Lead (In-Office)

Dynamic Landscaping; Goshen (IN); On-site; USD 44,000 - 68,000; Full time

Benefits offered by this job

401(k) company match

Supplemental insurance (dental, vision

Short-term disability

Paid vacation time

Training and development

Growth opportunities

Job summary

Dynamic Landscaping is seeking an experienced Office Manager to oversee daily administrative operations, billing, and AR, while coordinating with sales, production, and leadership. This hands-on role also supports HR and customer service, ensuring accurate records and smooth office workflows.

You will supervise the Customer Service Representative, handle vendor communications, and help maintain Aspire-based processes.

Qualifications

• Experience in office management and AR or bookkeeping is required.
• Experience with QuickBooks, Sage, or similar accounting software.
• AR activities including invoicing, payments tracking, and collections.
• Ability to maintain accurate customer/financial records.
• 1–2+ years in customer service, preferably phone-based.
• Supervisory or team-lead experience is preferred.
• HR paperwork handling is a plus.
• Strong computer skills and ability to learn new software quickly.
• Experience with Aspire/LMN or similar landscape software is a bonus.
• Reliable attendance and growth-oriented, coachable attitude.

Responsibilities

• Oversee daily administrative operations of the Syracuse office.
• Prepare customer invoices and ensure billing is accurate and on time.
• Monitor Accounts Receivable and follow up on overdue balances.
• Review aging reports and collect outstanding payments.
• Maintain customer information and financial records in QuickBooks and CRM.
• Verify daily employee timesheets for accuracy.
• Handle vendor mail/receipts and forward to bookkeeper for payment.
• Coordinate with bookkeeper/leadership on AR needs.
• Support HR administration, including employee paperwork and records.
• Provide coverage for Customer Service and answer phones when needed.
• Route customer questions and follow-ups to the right team.
• Coordinate communication between office, sales, production, customers, vendors, and leadership.
• Order and maintain office, greenhouse, and shop supplies.
• Maintain organized administrative records and learn company systems (Aspire).
• Reinforce office procedures and identify process gaps for improvement.
• Own assigned tasks and see them through to completion.
• Assist with additional admin duties as needed.

Skills

Office management

Accounts Receivable

Invoicing

Customer service

Leadership / Supervisory

HR administration

Strong computer skills

Communication

Time management

Problem solving

Education

Associate or Bachelor’s degree preferred (AR role)

Tools

QuickBooks

Sage

Aspire

LMN

Job description

Dynamic Landscaping is seeking an experienced Office Manager to oversee daily administrative operations, billing, and AR, while coordinating with sales, production, and leadership. This hands-on role also supports HR and customer service, ensuring accurate records and smooth office workflows.

You will supervise the Customer Service Representative, handle vendor communications, and help maintain Aspire-based processes.