Pizza Shift Leader: Drive Service, Quality & Profit

Papa John's USA, Inc.; Springfield (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and work areas in our restaurant to ensure high quality products and customer service and drive restaurant profitability.

You will manage daily operations, execute company policies, procedures and systems, and ensure compliance with laws and ethical practices. The role requires strong teamwork, flexibility, and a focus on guest satisfaction.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe or Local/State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights and weekends.
• Ability to perform duties of all restaurant positions.

Responsibilities

• Adheres to guidelines and expectations for each station including dough management and portioning.
• Performs assigned station duties and maintains product procedures.
• Contributes to achieving the company’s product goals.
• Meets restaurant customers' needs and handles complaints appropriately.
• Follows policies and procedures in the handbook (attendance, safety, security).
• Maintains positive attitude, works well with others, and adapts to change.
• Ensures adequate shift coverage for the restaurant.
• Provides feedback and corrects problems promptly.
• Manages product quality, service, costs, and cleanliness per shift management policies.
• Contributes to profit goals by using the FOCUS System and managing cash.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma

Serv-Safe/Local or State Certification

Previous shift lead experience

Job description

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and work areas in our restaurant to ensure high quality products and customer service and drive restaurant profitability.

You will manage daily operations, execute company policies, procedures and systems, and ensure compliance with laws and ethical practices. The role requires strong teamwork, flexibility, and a focus on guest satisfaction.