Pizza Shift Leader: Drive Quality & Service Excellence

Papa John's USA, Inc.; Clarksville (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and areas of a Papa John’s restaurant, ensuring high quality products and customer service for profitability. You will implement company policies, procedures and systems while complying with federal, state, and local laws and ethical practices.

The role emphasizes dough management, product quality, accurate portioning, and managing shift coverage to support efficient operations and customer satisfaction.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Ability to work long hours including nights and weekends.

Responsibilities

• Adheres to guidelines for each station including dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products and following procedures.
• Contributes to achieving the company’s product goal.
• Maintains customer service and responds to customer needs.
• Follows policies and procedures and ensures shift coverage.

Skills

Team leadership

Customer service

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Must be 18 years of age or older

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and areas of a Papa John’s restaurant, ensuring high quality products and customer service for profitability. You will implement company policies, procedures and systems while complying with federal, state, and local laws and ethical practices.

The role emphasizes dough management, product quality, accurate portioning, and managing shift coverage to support efficient operations and customer satisfaction.