Pizza Shift Leader: Drive Service, Quality & Profit

Papa John's USA, Inc.; Rock Hill (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and excellent customer service. You will help manage daily operations, follow company policies, and uphold safety and ethical standards to support restaurant profitability.

You will oversee dough management, portioning, and station duties, contribute to reducing waste, and work with the team to meet performance targets while maintaining a positive, flexible attitude.

Qualifications

• Experience supervising a fast-paced restaurant team.
• Ability to manage cash and daily reports.
• Follows policies and safety procedures.

Responsibilities

• Supervise shifts and station duties, ensuring quality and efficiency.
• Maintain product quality, customer service, and cleanliness standards.
• Assist in cash handling, inventory, and labor cost control.

Skills

Shift leadership

Customer service

Cash handling

Inventory management

Teamwork

Food safety

Tools

FOCUS System

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and excellent customer service. You will help manage daily operations, follow company policies, and uphold safety and ethical standards to support restaurant profitability.

You will oversee dough management, portioning, and station duties, contribute to reducing waste, and work with the team to meet performance targets while maintaining a positive, flexible attitude.