Pizza Shift Leader: Elevate Quality, Service & Profit

Papa Johns; Columbia (TN); On-site; USD 29,000 - 42,000; Full time

Job summary

Papa John's is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and customer service in daily operation. You will help drive profitability by executing policies, procedures, and systems while maintaining safety and compliance with laws.

You will lead by example, ensure adequate shift coverage, monitor product quality, labor costs and cleanliness, and support cash handling and inventory processes to meet restaurant goals.

Qualifications

• Experience leading a fast-paced restaurant or similar team.
• Ability to follow policies and procedures precisely.
• Strong communication and problem-solving skills.

Responsibilities

• Adheres to guidelines for each station including dough management and portioning.
• Maintains product quality, customer service and cost controls.
• Exemplifies core values, maintains a positive attitude, and works with others.
• Ensures adequate shift coverage and provides feedback to correct problems.
• Assists in inventory management and cash handling to support profitability.

Skills

Shift leadership

Customer service

Food safety

Teamwork

Cash handling

Inventory management

Communication

Tools

FOCUS System

Job description

Papa John's is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and customer service in daily operation. You will help drive profitability by executing policies, procedures, and systems while maintaining safety and compliance with laws.

You will lead by example, ensure adequate shift coverage, monitor product quality, labor costs and cleanliness, and support cash handling and inventory processes to meet restaurant goals.