Pizza Kitchen Shift Supervisor: Lead & Inspire

MOD Pizza, Inc.; Lancaster (Lancaster County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid vacation week

Paid Sick Time

401(k) retirement

Free pizza, salad, and beverages

Pet insurance

Discounted gym membership

Free counseling sessions

Job summary

MOD Pizza, Inc. is seeking a Shift Supervisor to lead restaurant operations during shifts, train teammates, and uphold MOD standards. You will foster a welcoming environment, manage deployment of staff, and ensure timely service and consistent guest experiences.

This role emphasizes mentorship, safety, and operational excellence on a fast-paced floor. Responsibilities include coaching peers, maintaining cash controls, inventory tasks, and collaborating with management to implement new programs.

Qualifications

• Minimum 1 year of customer service or restaurant experience.
• Mentor, trainer or informal leader experience preferred.
• Ability to prioritize and make decisions.
• Must be at least 18 years old.
• Ability to follow and coach others on processes and standards.
• Calm presence during high volume periods.
• Food safety and/or alcohol certification within 30 days where required by law.
• Strong written and oral communication.

Responsibilities

• Lead restaurant operations during scheduled shifts.
• Train newly hired/promoted squad and support new program rollouts.
• Ensure operating systems and equipment are maintained to meet goals.
• Ensure food safety standards are met across Front and Back of House.
• Address squad and guest concerns and escalate when needed.
• Manage cash within the shift including refunds and deposits.
• Take inventory and place orders as needed.
• Follow shift checklists and use tools to meet timelines.
• Communicate updates from leadership to squad.

Skills

Customer service

Mentor or trainer

Decision making

Calm under pressure

Communication skills

Food safety certification

Shift scheduling (18 hrs/week)

Job description

MOD Pizza, Inc. is seeking a Shift Supervisor to lead restaurant operations during shifts, train teammates, and uphold MOD standards. You will foster a welcoming environment, manage deployment of staff, and ensure timely service and consistent guest experiences.

This role emphasizes mentorship, safety, and operational excellence on a fast-paced floor. Responsibilities include coaching peers, maintaining cash controls, inventory tasks, and collaborating with management to implement new programs.