PIV Credentialing Specialist — Government IT

Citizant; Town of Cheektowaga (NY); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

FSA

EAP

Tuition assistance

Job summary

Citizant is seeking an enrollment support professional to manage PIV card activations, enrollments, and related documentation in the Washington metropolitan area. You will coordinate appointments, collect biometric data, verify identities, and ensure data security while delivering high-quality customer service.

The role emphasizes attention to detail, discretion with confidential information, and adherence to evolving security procedures.

Qualifications

• High School diploma or GED required.
• Experience in customer service or administrative roles preferred.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Excel for data management and reporting.

Responsibilities

• Schedule PIV enrollment appointments and manage walk-ins.
• Collect and document personal and biometric data accurately.
• Verify documents and applicant identity to prevent fraud.
• Protect sensitive data and follow security protocols.
• Explain enrollment steps clearly and provide excellent service.
• Maintain enrollment records and track status.
• Stay up to date with policies and participate in training.

Skills

Excel data management

Attention to detail

Communication skills

Discretion with confidential info

Customer service

Security procedures

Education

High School Diploma

Tools

Excel

Job description

Citizant is seeking an enrollment support professional to manage PIV card activations, enrollments, and related documentation in the Washington metropolitan area. You will coordinate appointments, collect biometric data, verify identities, and ensure data security while delivering high-quality customer service.

The role emphasizes attention to detail, discretion with confidential information, and adherence to evolving security procedures.