PIV Credentialing & Access Specialist

Citizant; Baltimore (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Generous PTO

Tuition Assistance

Job summary

Citizant is recruiting for a full-time Enrollment Specialist to manage PIV card enrollment, verification, documentation, and scheduling. You will handle inquiries, maintain records, and ensure secure processing of sensitive information in a government-facing environment.

The role emphasizes data accuracy, privacy compliance, and professional communication with applicants, contractors, and federal staff. Training will cover policies, security practices, and customer service excellence.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV card activations, enrollments, certificate updates, and PIN resets.
• Answering phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying identity and collecting required documentation.

Skills

Excel

Data entry

Communication

Attention to detail

Customer service

Discretion

Typing

Interpersonal skills

Education

High School diploma or GED

Job description

Citizant is recruiting for a full-time Enrollment Specialist to manage PIV card enrollment, verification, documentation, and scheduling. You will handle inquiries, maintain records, and ensure secure processing of sensitive information in a government-facing environment.

The role emphasizes data accuracy, privacy compliance, and professional communication with applicants, contractors, and federal staff. Training will cover policies, security practices, and customer service excellence.