PIV Credentialing Specialist – Government Access

Citizant; Holtsville (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Life and Disability Insurance

401(k)

Generous PTO

FSA

EAP

Tuition Assistance

Job summary

Citizant is seeking an Enrollment Specialist to support PIV card activations, enrollments, and PIN resets for government clients. You will coordinate appointments, verify identities, collect required documentation, and ensure accurate data capture in accordance with security standards.

The role emphasizes client service, meticulous recordkeeping, and compliance with privacy regulations while maintaining confidentiality and professional communication with applicants and internal staff.

Qualifications

• High School diploma or GED required.
• Experience with Microsoft Excel for data management and reporting.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Familiarity with enrollment processes and security procedures is a plus.
• Attend local hiring events 3-4 times a month; frequency may vary.

Responsibilities

• Schedule PIV card activations, enrollments, PIN resets, and related appointments.
• Answer phone/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct enrollment, verify identity, and collect required documentation.
• Manage appointments and schedules to ensure a steady flow of applicants.
• Collect biometric data and personal information accurately.
• Verify documents to prevent fraudulent enrollment attempts.
• Maintain data security and protect sensitive information per policies.
• Provide clear, professional communication and customer service; escalate as needed.
• Maintain enrollment records and tracking spreadsheets for applicants and contractors.
• Stay current with policies, regulations, and training related to PIV enrollment.

Skills

Excel

Attention to detail

Organizational skills

Interpersonal skills

Communication skills

Discretion with confidential info

Adaptability

Customer service experience

Education

High School diploma

GED certification

Job description

Citizant is seeking an Enrollment Specialist to support PIV card activations, enrollments, and PIN resets for government clients. You will coordinate appointments, verify identities, collect required documentation, and ensure accurate data capture in accordance with security standards.

The role emphasizes client service, meticulous recordkeeping, and compliance with privacy regulations while maintaining confidentiality and professional communication with applicants and internal staff.