PIV Credentialing Specialist - Enrollment & Data Security

Citizant, Inc.; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Citizant, Inc. is seeking an Enrollment Specialist to support PIV Card activations, enrollments, certificate updates, and PIN resets for government clients. You will manage appointments, verify identities, and collect required documentation with accuracy and discretion.

This role emphasizes data security, compliance with privacy regulations, clear communication with applicants, and meticulous recordkeeping. Proficiency with Excel is required to manage data, schedules, and reporting.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV activations, enrollments, certificate updates, and PIN resets.
• Answer phone calls/email inquiries for all things related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data, and other necessary details from applicants.
• Verify the authenticity of the provided documents and information to prevent fraudulent enrollment attempts.
• Handle sensitive personal information with discretion and adhere to data protection regulations.
• Communicate enrollment steps clearly to applicants and provide excellent customer service.
• Maintain accurate records of the enrollment process and prepare status spreadsheets.

Skills

Microsoft Excel

Job description

Citizant, Inc. is seeking an Enrollment Specialist to support PIV Card activations, enrollments, certificate updates, and PIN resets for government clients. You will manage appointments, verify identities, and collect required documentation with accuracy and discretion.

This role emphasizes data security, compliance with privacy regulations, clear communication with applicants, and meticulous recordkeeping. Proficiency with Excel is required to manage data, schedules, and reporting.