PIV Credentialing Specialist — Government IT

Citizant; Richmond (VA); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Flexible Spending Account (FSA)

Employee assistance program (EAP)

Tuition assistance

Job summary

Citizant in Richmond, VA seeks an Enrollment Associate to manage PIV card enrollment processes, verify applicant identities, and handle sensitive personal data with care. You will schedule appointments, respond to inquiries, and ensure documentation accuracy while maintaining privacy and security standards.

The role requires strong Excel skills, attention to detail, and excellent communication. Local hiring events participation is expected; the position is full-time with benefits.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary).
• Perform other job-related duties as assigned.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data, and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.
• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Skills

Microsoft Excel

Attention to detail

Interpersonal skills

Discretion with confidential info

Education

High School diploma

Job description

Citizant in Richmond, VA seeks an Enrollment Associate to manage PIV card enrollment processes, verify applicant identities, and handle sensitive personal data with care. You will schedule appointments, respond to inquiries, and ensure documentation accuracy while maintaining privacy and security standards.

The role requires strong Excel skills, attention to detail, and excellent communication. Local hiring events participation is expected; the position is full-time with benefits.