PIV Credentialing Specialist for Government Access

Citizant; Andover (MA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

FSA

EAP

Tuition assistance

Job summary

Citizant in Andover, MA is seeking an Enrollment Process Coordinator to manage PIV card activations, enrollments, certificate updates and PIN resets, handling inquiries and ensuring accurate documentation.

The role emphasizes data security, privacy compliance, scheduling efficiency, and excellent customer service, with opportunities to grow within a government-focused IT services company.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Attend local hiring events 3-4 times a month (frequency may vary depending on business needs).
• Perform other job-related duties as assigned.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answering phone calls/email inquiries for PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying identity and collecting documents.
• Manage appointments and schedules to accommodate applicants efficiently.
• Accurately collect and document personal information, biometric data, and other details.
• Verify authenticity of documents and information to prevent fraudulent enrollment attempts.
• Maintain data security and adhere to regulations and protocols.
• Communicate enrollment steps clearly and provide excellent customer service.
• Escalation management and de-escalation of customer concerns as needed.
• Maintain records of enrollment progress and status.

Skills

Excel

Customer service

Administrative support

Attention to detail

Education

High School diploma

Job description

Citizant in Andover, MA is seeking an Enrollment Process Coordinator to manage PIV card activations, enrollments, certificate updates and PIN resets, handling inquiries and ensuring accurate documentation.

The role emphasizes data security, privacy compliance, scheduling efficiency, and excellent customer service, with opportunities to grow within a government-focused IT services company.