PIV Credentialing & Access Specialist

Citizant; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid Time Off

FSA

EAP

Professional development

Job summary

Citizant is seeking an Enrollment Process Specialist to manage PIV card enrollments, data collection, and verification while ensuring privacy and compliance. You will handle inquiries, coordinate appointments, and maintain records in a customer-focused environment.

The role emphasizes data accuracy, security, and excellent service, with responsibilities spanning documentation, training, and ongoing policy adherence in a government-facing setting.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.

Responsibilities

• Schedule appointments and process enrollments for PIV cards.
• Answer inquiries via phone and email regarding PIV credentials.
• Coordinate and conduct enrollment, verify applicant identity.
• Collect biometric data and ensure proper documentation.
• Verify authenticity of documents and information.
• Maintain data security and protect sensitive information.
• Communicate enrollment steps clearly and provide customer service.
• Keep accurate records and update tracking spreadsheets.
• Stay compliant with policies, regulations, and training.

Skills

Attention to detail

Interpersonal skills

Communication skills

Discretion with confidential data

Organizational skills

Adaptability to security procedures

Customer service experience

Education

High School diploma, GED

Tools

Microsoft Excel

Job description

Citizant is seeking an Enrollment Process Specialist to manage PIV card enrollments, data collection, and verification while ensuring privacy and compliance. You will handle inquiries, coordinate appointments, and maintain records in a customer-focused environment.

The role emphasizes data accuracy, security, and excellent service, with responsibilities spanning documentation, training, and ongoing policy adherence in a government-facing setting.