Pilates Studio Member Sales & Service Specialist

Empowered Pilates, a Club Pilates Franchisee; Lone Tree (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Commissions

Free Pilates classes

Growth opportunities

Job summary

Empowered Pilates, a Club Pilates Franchisee in Lone Tree, CO, is seeking a friendly Member Sales & Service Specialist to welcome guests, book intro classes, and convert prospects into members. You will answer emails, calls, and texts promptly, demonstrate Pilates offerings, and collaborate with the Studio Manager to hit monthly sales goals.

Pilates knowledge is helpful but not required. We offer commissions, free classes, and growth opportunities; join a fast-growing team that values

Qualifications

• Excellent communication and interpersonal skills in person, on the telephone, via email, and text message.
• Must be comfortable with public speaking in groups of up to 12 people.
• Strong sales and customer service skills.
• Goal-oriented with an ability to achieve membership, retail, and service objectives.
• Ability to learn and use the Club Ready software system.
• Punctual, reliable and professional.
• Ability to work harmoniously as part of a team.
• Ability to adapt and evolve in an ever-changing fast-paced diverse environment.
• Ability to stand or sit for up to 8 hours throughout the workday.

Responsibilities

• Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed.
• Execute sales protocols for prospect follow-up, membership sales, or intro class booking.
• Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email.
• Conduct tours of the facility while actively engaging with individuals.
• Meet or exceed sales call goals per shift.
• Meet or exceed assigned KPI’s.
• Achieve personal and studio-level sales goals.
• Help to maintain a clean and orderly studio.
• Participate in special events as needed to promote the studio.
• Smile a ridiculous amount.
• Other duties as assigned

Skills

Communication skills

Public speaking

Sales skills

Goal-oriented

Club Ready

Punctuality

Team player

Adaptability

Job description

Empowered Pilates, a Club Pilates Franchisee in Lone Tree, CO, is seeking a friendly Member Sales & Service Specialist to welcome guests, book intro classes, and convert prospects into members. You will answer emails, calls, and texts promptly, demonstrate Pilates offerings, and collaborate with the Studio Manager to hit monthly sales goals.

Pilates knowledge is helpful but not required. We offer commissions, free classes, and growth opportunities; join a fast-growing team that values