Member Sales & Service Specialist — Free Pilates & Career Growth

Empowered Pilates, a Club Pilates Franchisee; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Starting at $15.15/hour + commissions

Commissions on sales

W2 employee status

Free Pilates classes

Merchandise discounts

Growth opportunities

Job summary

Empowered Pilates, a Club Pilates Franchisee, is hiring a Member Sales & Service Specialist to engage prospects, book intro classes, and convert them into members. This role emphasizes friendly conversations, strong selling ability, and a passion for community.

Pilates knowledge is helpful but not required; training will be provided. Join a fast-growing studio family with daily opportunities to connect with members, drive memberships, and contribute to a positive, energetic environment.

Qualifications

• Excellent communication and interpersonal skills in person, on the phone, via text, and email.
• Must be comfortable with public speaking in groups of up to 12 people.
• Strong sales and customer service skills.
• Goal-oriented with ability to achieve membership, retail, and service objectives.
• Ability to learn and use the Club Ready software system.
• Punctual, reliable and professional.
• Ability to work harmoniously as part of a team.
• Adapt and evolve in a fast-paced environment.
• Ability to stand or sit for up to 8 hours.
• Reliable transportation to studio and events.

Responsibilities

• Respond to customer emails, texts, and phone calls; answer the phone and return outreach the same day.
• Execute sales protocols for follow-up, membership sales, or intro class bookings.
• Provide exceptional customer service in person, by phone, text, or email.
• Conduct tours of the facility and engage with individuals.
• Meet or exceed sales call goals per shift.
• Meet or exceed KPI targets and studio sales goals.
• Help maintain a clean and orderly studio.
• Participate in special events to promote the studio.
• Smile and provide a welcoming atmosphere.
• Other duties as assigned.

Skills

Communication

Public speaking

Sales

Customer service

Goal-oriented

Club Ready

Punctual

Team player

Adaptable

Stamina 8h

Reliable transportation

Tools

Club Ready

Job description

Empowered Pilates, a Club Pilates Franchisee, is hiring a Member Sales & Service Specialist to engage prospects, book intro classes, and convert them into members. This role emphasizes friendly conversations, strong selling ability, and a passion for community.

Pilates knowledge is helpful but not required; training will be provided. Join a fast-growing studio family with daily opportunities to connect with members, drive memberships, and contribute to a positive, energetic environment.