Pilates Studio: Member Sales & Service Pro

Empowered Pilates - CO; Thornton (CO); On-site; USD 42,705,600 - 49,593,600; Full time

Benefits offered by this job

Hourly wage $15–$17

Commission on sales

Free Pilates classes

Retail discounts

Growth opportunities

Job summary

Empowered Pilates - CO is seeking a Member Sales & Service Specialist to support the Studio Manager with membership sales, intro class bookings, and helping current members with studio needs. You’ll contribute to a welcoming, inclusive community and help the studio grow.

Sales are the top priority, with responsive customer service across in person, email, and phone. You’ll participate in marketing efforts and ensure the studio space is inviting and well organized, while collaborating with the

Qualifications

• Strong communication and interpersonal skills in-person, on the phone, via email, and text; comfortable with public speaking in groups up to 12 people.
• Excellent sales and customer service skills, with a goal-oriented approach to achieving membership, retail, and service objectives.
• Proficient in using customer management software systems, and adaptable to a fast-paced, dynamic work environment.
• Punctual, reliable, and professional, with the ability to work effectively both independently and as part of a team.
• Capable of standing or sitting for up to 8 hours, with reliable transportation to the studio and occasional offsite events. Please note that this is a position in the service industry that may require that you be able to stand/sit/perch/walk, etc. for the entirety of your shift. You must be able to lift/push/pull/climb etc. as needed. You must be able to speak in a clear voice that can be easily heard.

Responsibilities

• SALES is the top priority! You will focus on selling memberships, booking intro classes, and closing sales, with weekly sales calls and consistently surpassing sales and call goals and targets.
• Provide exceptional customer service by promptly responding to customer emails, text messages, and phone calls, ensuring all inquiries are answered the same day and escalating issues to management as needed. Deliver outstanding service in-person, over the phone, and via digital communication.
• Maintain a clean, orderly, and organized studio environment, ensuring the studio is in top condition and the space is always welcoming and ready.
• Take an active role in marketing efforts, including distributing marketing materials, participating in promotional events, and supporting initiatives to drive studio visibility and growth.
• Other duties as assigned

Skills

Sales skills

Customer service

Communication

CRM software

Public speaking

Teamwork

Stamina

Reliability

Adaptability

Tools

CRM Software

Job description

Empowered Pilates - CO is seeking a Member Sales & Service Specialist to support the Studio Manager with membership sales, intro class bookings, and helping current members with studio needs. You’ll contribute to a welcoming, inclusive community and help the studio grow.

Sales are the top priority, with responsive customer service across in person, email, and phone. You’ll participate in marketing efforts and ensure the studio space is inviting and well organized, while collaborating with the