Pilates Studio: Member Sales & Service Pro

Empowered Pilates, a Club Pilates Franchisee; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Pilates Classes

Merchandise discounts

Growth opportunities

Job summary

Club Pilates Empowered Pilates in Scottsdale seeks a cheerful Member Sales & Service Specialist to engage prospects, book intro classes, and convert leads into members.

You will handle emails, calls, and chats, share the studio hype, and help with retail and private training sales while delivering outstanding customer service.

The role offers W2 employment, starting wage at $15 per hour plus commissions, free Pilates classes, merchandise discounts, and growth opportunities within the studios.

Qualifications

• Excellent communication and interpersonal skills in person, on the telephone, via email, and text message.
• Must be comfortable with public speaking in groups of up to 12 people.
• Strong sales and customer service skills.
• Goal-oriented with an ability to achieve membership, retail, and service objectives.
• Ability to learn and use the Club Ready software system.
• Punctual, reliable and professional.
• Ability to work harmoniously as part of a team.
• Ability to adapt and evolve in an ever-changing fast-paced diverse environment.
• Ability to stand or sit for up to 8 hours throughout the workday.
• Hearing sufficient to understand conversations, both in person and on the telephone.
• Reliable means of transportation to studio and occasional offsite events.

Responsibilities

• Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed
• Execute sales protocols for prospect follow-up, membership sales, or intro class booking
• Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email
• Conduct tours of the facility while actively engaging with individuals
• Meet or exceed sales call goals per shift
• Meet or exceed assigned KPI’s
• Achieve personal and studio-level sales goals
• Help to maintain a clean and orderly studio
• Participate in special events as needed to promote the studio
• Smile a ridiculous amount
• Other duties as assigned

Skills

Communication skills

Public speaking

Sales skills

Goal-oriented

Club Ready

Punctuality

Team player

Adaptable

8-hour shifts

Hearing ability

Reliable transport

Tools

Club Ready software

Job description

Club Pilates Empowered Pilates in Scottsdale seeks a cheerful Member Sales & Service Specialist to engage prospects, book intro classes, and convert leads into members.

You will handle emails, calls, and chats, share the studio hype, and help with retail and private training sales while delivering outstanding customer service.

The role offers W2 employment, starting wage at $15 per hour plus commissions, free Pilates classes, merchandise discounts, and growth opportunities within the studios.