Pickup Coordinator — Customer Service & Warehouse

JACKSON FURNITURE INDUSTRIES INC; Cleveland (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Jackson Furniture Industries Inc is seeking a Customer Service Representative to coordinate customer product pickups and support CSRs with product lookup. You will locate orders, confirm availability, and schedule pickups while assisting on the warehouse floor as needed.

This role emphasizes friendly, professional service by phone, email, and in person, with collaboration under a Crew Lead to stage and deliver products accurately.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Comfortable using computer systems, order lookup tools, and website data entry.
• Strong attention to detail and accuracy.
• Clear, courteous communication skills.
• Ability to work as part of a team and take direction from a Crew Lead.

Responsibilities

• Look up customer orders and confirm they are ready for pickup.
• Tell customers when their product will be available and schedule pickup appointments.
• For e-commerce orders, check availability and enter order information on the website to schedule pickup.
• Help other CSRs find products, order, and pickup information.
• Work with the Crew Lead to get product staged and delivered to customers.
• Spend time on the warehouse floor, including pulling products when needed.
• Keep order and pickup records accurate and up to date.
• Provide friendly, professional service by phone, email, and in person.

Skills

Customer service

Data entry

Attention to detail

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Jackson Furniture Industries Inc is seeking a Customer Service Representative to coordinate customer product pickups and support CSRs with product lookup. You will locate orders, confirm availability, and schedule pickups while assisting on the warehouse floor as needed.

This role emphasizes friendly, professional service by phone, email, and in person, with collaboration under a Crew Lead to stage and deliver products accurately.