SHIPPING CLERICAL SUPPORT

Catnapper; Cleveland (TN); On-site; USD 19,000 - 29,000; Full time

Job summary

Jackson Furniture is seeking a Customer Service Representative to coordinate customer product pickups in Cleveland, TN. The role blends desk work with warehouse tasks, handling order lookups, scheduling pickups, and assisting other CSRs as needed.

Responsibilities include verifying product availability, informing customers of readiness, entering e-commerce orders, and maintaining accurate pickup records. A friendly, professional demeanor is essential for a positive customer experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service experience preferred.
• Comfort using computer systems and order lookup tools.
• Strong attention to detail and accuracy.
• Clear, courteous communication.

Responsibilities

• Look up customer orders and confirm they are ready for pickup.
• Tell customers when their product will be available and schedule pickup appointments.
• For e-commerce orders, check availability and enter order information to schedule pickup.
• Help other CSRs find products, orders, and pickup information.
• Work with the Crew Lead to stage and deliver products to customers.
• Spend time on the warehouse floor assisting with pulling products as needed.
• Keep order and pickup records accurate and up to date.
• Provide friendly, professional service by phone, email, and in person.

Skills

Customer service

Attention to detail

Data entry

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Order lookup tools

Website data entry systems

Job description

180 Industrial Lane SW - Cleveland, TN 37311## Customer Service Representative, Customer Pickup & EcommercePosition SummaryJackson Furniture is looking for a Customer Service Representative to coordinate customer product pickups. You will locate customer orders, confirm product availability, tell customers when their furniture is ready, and schedule their pickup. You will also be a go-to resource for other CSRs who need help finding information. The role is mostly customer service, with some time on the warehouse floor.Key Responsibilities* Look up customer orders and products, and confirm they are ready for pickup* Tell customers when their product will be available and schedule pickup appointments* For e-commerce orders, check that the product is available, then enter the order information on the website so the pickup can be scheduled* Help other CSRs find products, order, and pick up information* Work with the Crew Lead to get product staged and delivered to customers* Spend time on the warehouse floor, including pulling products when needed* Keep order and pickup records accurate and up to date* Provide friendly, professional service by phone, email, and in personQualifications* High school diploma or equivalent* Customer service experience preferred* Comfortable using computer systems, order lookup tools, and website data entry* Strong attention to detail and accuracy* Clear, courteous communication skills* Ability to work as part of a team and take direction from a Crew Lead* Experience in a warehouse, manufacturing, or furniture environment is a plusPhysical Requirements* Ability to spend time on the warehouse floor* Ability to pull and move products, and to lift, push, or pull furniture items (specific weight requirements to be added by HR)* Ability to stand, walk, and move between the office and warehouse throughout the dayWorking ConditionsThis position splits time between a customer service desk and a warehouse environment, so it involves both computer work and some physical activity.