SHIPPING CLERICAL SUPPORT

JACKSON FURNITURE INDUSTRIES INC; Cleveland (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Jackson Furniture Industries Inc is seeking a Customer Service Representative to coordinate customer product pickups and support CSRs with product lookup. You will locate orders, confirm availability, and schedule pickups while assisting on the warehouse floor as needed.

This role emphasizes friendly, professional service by phone, email, and in person, with collaboration under a Crew Lead to stage and deliver products accurately.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Comfortable using computer systems, order lookup tools, and website data entry.
• Strong attention to detail and accuracy.
• Clear, courteous communication skills.
• Ability to work as part of a team and take direction from a Crew Lead.

Responsibilities

• Look up customer orders and confirm they are ready for pickup.
• Tell customers when their product will be available and schedule pickup appointments.
• For e-commerce orders, check availability and enter order information on the website to schedule pickup.
• Help other CSRs find products, order, and pickup information.
• Work with the Crew Lead to get product staged and delivered to customers.
• Spend time on the warehouse floor, including pulling products when needed.
• Keep order and pickup records accurate and up to date.
• Provide friendly, professional service by phone, email, and in person.

Skills

Customer service

Data entry

Attention to detail

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Position SummaryJackson Furniture is looking for a Customer Service Representative to coordinate customer product pickups. You will locate customer orders, confirm product availability, tell customers when their furniture is ready, and schedule their pickup. You will also be a go-to resource for other CSRs who need help finding information. The role is mostly customer service, with some time on the warehouse floor.Key ResponsibilitiesLook up customer orders and products, and confirm they are ready for pickupTell customers when their product will be available and schedule pickup appointmentsFor e-commerce orders, check that the product is available, then enter the order information on the website so the pickup can be scheduledHelp other CSRs find products, order, and pick up informationWork with the Crew Lead to get product staged and delivered to customersSpend time on the warehouse floor, including pulling products when neededKeep order and pickup records accurate and up to dateProvide friendly, professional service by phone, email, and in personQualificationsHigh school diploma or equivalentCustomer service experience preferredComfortable using computer systems, order lookup tools, and website data entryStrong attention to detail and accuracyClear, courteous communication skillsAbility to work as part of a team and take direction from a Crew LeadExperience in a warehouse, manufacturing, or furniture environment is a plusPhysical RequirementsAbility to spend time on the warehouse floorAbility to pull and move products, and to lift, push, or pull furniture items (specific weight requirements to be added by HR)Ability to stand, walk, and move between the office and warehouse throughout the dayWorking ConditionsThis position splits time between a customer service desk and a warehouse environment, so it involves both computer work and some physical activity.