Customer Pickup & Ecommerce Support Specialist

Catnapper; Cleveland (TN); On-site; USD 19,000 - 29,000; Full time

Job summary

Jackson Furniture is seeking a Customer Service Representative to coordinate customer product pickups in Cleveland, TN. The role blends desk work with warehouse tasks, handling order lookups, scheduling pickups, and assisting other CSRs as needed.

Responsibilities include verifying product availability, informing customers of readiness, entering e-commerce orders, and maintaining accurate pickup records. A friendly, professional demeanor is essential for a positive customer experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service experience preferred.
• Comfort using computer systems and order lookup tools.
• Strong attention to detail and accuracy.
• Clear, courteous communication.

Responsibilities

• Look up customer orders and confirm they are ready for pickup.
• Tell customers when their product will be available and schedule pickup appointments.
• For e-commerce orders, check availability and enter order information to schedule pickup.
• Help other CSRs find products, orders, and pickup information.
• Work with the Crew Lead to stage and deliver products to customers.
• Spend time on the warehouse floor assisting with pulling products as needed.
• Keep order and pickup records accurate and up to date.
• Provide friendly, professional service by phone, email, and in person.

Skills

Customer service

Attention to detail

Data entry

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Order lookup tools

Website data entry systems

Job description

Jackson Furniture is seeking a Customer Service Representative to coordinate customer product pickups in Cleveland, TN. The role blends desk work with warehouse tasks, handling order lookups, scheduling pickups, and assisting other CSRs as needed.

Responsibilities include verifying product availability, informing customers of readiness, entering e-commerce orders, and maintaining accurate pickup records. A friendly, professional demeanor is essential for a positive customer experience.