Order Management & Customer Success Coordinator

Jackson's Food Company; Muskego (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Jackson’s Food Company seeks a Customer Service Coordinator to manage the full order lifecycle from purchase order entry through shipment. You will coordinate with logistics, operations, and supply chain to ensure accurate documentation and on-time, in-full delivery.

You will oversee customer-specific programs, labeling, routing, and timelines while proactively resolving issues and maintaining high levels of accuracy and customer satisfaction across all accounts.

Qualifications

• Bachelor's degree from four-year college or university.
• 1-3 years customer service experience, preferably in a manufacturing environment.
• Proven aptitude in Microsoft Suite, specifically in Excel to analyze customer service metrics.

Responsibilities

• Own the end-to-end order management process, including accurate and timely entry of all customer purchase orders in Business Central and SPS.
• Serve as the primary point of contact for assigned customer accounts, managing all communication related to orders, timelines, changes, and issue resolution.
• Prepare and manage all required domestic and international shipping documentation to ensure compliance and on-time delivery.
• Coordinate routing, scheduling, and shipping requirements with the logistics team in alignment with customer-specific guidelines.
• Oversee labeling and sticker requirements for customer-specific programs.
• Monitor customer timelines and proactively ensure orders ship on time and in full (OTIF).
• Follow up on MOQs, expedite requests, and order discrepancies to prevent delays and maintain customer satisfaction.
• Process and manage eCommerce orders and shipments within Business Central.
• Complete and maintain all customer-required paperwork, forms, and documentation.
• Communicate customer priorities, risks, and issues to internal partners across Operations, Supply Chain/Planning, and Logistics.
• Direct customers to the appropriate internal teams for inquiries outside of order management.
• Support ASN (Advance Ship Notice) processes as required.
• Maintain high levels of accuracy, organization, and responsiveness across all customer accounts.

Skills

Microsoft Excel

Customer service

Education

Bachelor's degree

Job description

Jackson’s Food Company seeks a Customer Service Coordinator to manage the full order lifecycle from purchase order entry through shipment. You will coordinate with logistics, operations, and supply chain to ensure accurate documentation and on-time, in-full delivery.

You will oversee customer-specific programs, labeling, routing, and timelines while proactively resolving issues and maintaining high levels of accuracy and customer satisfaction across all accounts.