Customer Experience & Pickup Specialist

Floor & Decor; New York (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid time off

Job summary

Floor & Decor is seeking a front-line associate in New York to greet customers and manage the customer storage pick-up process. You will handle storage buy orders, verify pickup identities, and ensure accurate information collection within a fast-paced retail setting.

Strong communication and product knowledge are essential, with responsibilities including stocking, answering phones to SOP, and supporting customers with questions and selections. Training on car topper program provided.

Qualifications

• 1 year of retail sales experience required or equivalent
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills with the ability to work with all levels of store management and associates
• Strong computer skills and internet project coordination experience
• Must be a self-starter and work well in a fast-paced environment

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy orders.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in all product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Skills

Retail sales

Communication

Interpersonal

Computer skills

Self-starter

Fast-paced

Job description

Floor & Decor is seeking a front-line associate in New York to greet customers and manage the customer storage pick-up process. You will handle storage buy orders, verify pickup identities, and ensure accurate information collection within a fast-paced retail setting.

Strong communication and product knowledge are essential, with responsibilities including stocking, answering phones to SOP, and supporting customers with questions and selections. Training on car topper program provided.