Customer Experience & Pickup Specialist

Floor & Decor; Melbourne (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Job summary

Floor & Decor is seeking a Store Associate to greet customers and manage the customer storage pick-up process. This full-time and part-time role operates in a warehouse environment, requiring strong communication and computer skills.

You will handle POS orders, verify pickup identities, and maintain product knowledge while upholding safety standards and Floor & Decor brand guidelines. The position offers growth opportunities, competitive pay starting at the stated minimum and a fast-paced,

Qualifications

• 1 year of retail sales experience required or equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up storage buy order(s).
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act in a manner consistent with the company’s core roles.

Skills

Retail sales

Communication

Interpersonal skills

Computer skills

Self-starter

Tools

POS system

Job description

Floor & Decor is seeking a Store Associate to greet customers and manage the customer storage pick-up process. This full-time and part-time role operates in a warehouse environment, requiring strong communication and computer skills.

You will handle POS orders, verify pickup identities, and maintain product knowledge while upholding safety standards and Floor & Decor brand guidelines. The position offers growth opportunities, competitive pay starting at the stated minimum and a fast-paced,