Entry-Level Customer Care & Call Center Agent

MCI; Las Cruces (NM); On-site; USD 30,000 - 38,000; Full time

Job summary

MCI in Las Cruces, NM is hiring entry-level Contact Center Representatives to support customer service and sales projects for a diverse client base. You will handle inquiries, resolve issues, and identify opportunities to promote additional products and services.

We’re looking for friendly, upbeat individuals with a strong work ethic who enjoy delivering excellent customer experiences. If you’ve worked in customer-facing roles such as retail or hospitality, we’d love to hear from you!

Qualifications

• 18+ years old
• High school diploma or equivalent
• Strong written, verbal, and organizational communication skills
• Typing at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable and punctual with excellent time management
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy, patience, and professionalism
• Able to multitask, self-manage, and stay focused
• Team-oriented with a collaborative mindset
• Comfortable working in a fast-paced, dynamic environment
• Excellent interpersonal skills and ability to build rapport with customers and colleagues

Responsibilities

• Handle inbound and outbound calls for customer service, technical support, and sales interactions
• Interact with hundreds of customers weekly across the country to resolve issues and promote products
• Be a confident, fully engaged team player with a positive outlook
• Answer inbound and outbound calls in a professional manner
• Resolve customer concerns, aiming for first-call resolution
• Research internal systems to locate missing information and collaborate with other departments
• Document customer interactions and process claims
• Engage in solution-based conversations to recommend options
• Follow scripts and policies while using training resources
• Maintain confidentiality and handle sensitive information
• Escalate complex issues when necessary
• Attend training sessions and team meetings to stay current on updates
• Adhere to attendance and scheduling requirements

Skills

Communication skills

Typing speed

MS Office

Windows familiarity

Time management

Teamwork

Customer-focused

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI in Las Cruces, NM is hiring entry-level Contact Center Representatives to support customer service and sales projects for a diverse client base. You will handle inquiries, resolve issues, and identify opportunities to promote additional products and services.

We’re looking for friendly, upbeat individuals with a strong work ethic who enjoy delivering excellent customer experiences. If you’ve worked in customer-facing roles such as retail or hospitality, we’d love to hear from you!