Inbound & Outbound Call Center Sales Associate

MCI; Las Cruces (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

MCI is hiring as a Call Center Sales Representative in Las Cruces, NM. You will connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. The role combines customer service and sales in a fast-paced environment.

Ideal candidates should be motivated, with strong communication skills, the ability to multitask, and a customer-focused approach. On-site and remote opportunities exist within a dynamic team at MCI.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong verbal and written communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Use product knowledge and training to recommend solutions and close sales.
• Build rapport, listen actively, and address customer needs effectively.
• Research account details and collaborate with internal teams to resolve issues.
• Manage customer accounts and process orders accurately using our systems.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Protect customer data and handle sensitive information responsibly.
• Escalate complex issues to appropriate team members when needed.
• Stay current with training, system updates, and team communications.
• Maintain excellent attendance and punctuality.

Skills

Communication skills

Typing speed

MS Office

Windows OS

Dependability

Conflict resolution

Customer empathy

Multitasking

Team player

Adaptability

Interpersonal skills

Education

High school diploma or equivalent

Tools

None

Job description

MCI is hiring as a Call Center Sales Representative in Las Cruces, NM. You will connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. The role combines customer service and sales in a fast-paced environment.

Ideal candidates should be motivated, with strong communication skills, the ability to multitask, and a customer-focused approach. On-site and remote opportunities exist within a dynamic team at MCI.