Phone Banking Specialist

stbancorp; Kentucky; On-site; USD 21,000 - 28,000; Full time

Job summary

stbancorp is seeking a Customer Service Specialist to handle external and internal banking inquiries and research requests, ensuring timely, courteous, and professional responses. The role supports the Branch Network so frontline staff can focus on in-branch customers.

Requires a high school diploma or equivalent and 1–2 years of general business experience. Training is provided, and overtime or shift lead duties may occur in evenings and weekends.

Qualifications

• Requires a high school diploma or equivalent basic academic education.
• Requires one to two years general business experience. Up front training enables position to be hired with up to one year experience.

Responsibilities

• Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service-related problems by performing the following functions.
• Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction.
• Providing professional written correspondence to customers when necessary.
• Answers incoming customer service calls including inquiries regarding deposit and loan accounts.
• Account maintenance requests such as change of address, check ordering, transfers, and stop payments.
• Responsible for closing debit cards and managing limits and travel notes.
• Online banking inquiries and BillPay assistance.
• Detects suspicious activity to combat fraud and minimize losses.
• Identifies and reports quality service concerns seen through customer interactions.
• Uses software to streamline processes and improve efficiency.
• May act as shift lead during evening/weekend hours.
• Assists in training new departmental employees.

Education

High School Diploma or equivalent

Job description

stbancorp is seeking a Customer Service Specialist to handle external and internal banking inquiries and research requests, ensuring timely, courteous, and professional responses. The role supports the Branch Network so frontline staff can focus on in-branch customers.

Requires a high school diploma or equivalent and 1–2 years of general business experience. Training is provided, and overtime or shift lead duties may occur in evenings and weekends.