Banking Customer Service Specialist

S&T Bank; West Fairview (PA); On-site; USD 21,000 - 39,000; Full time

Job summary

S&T Bank in Camp Hill, PA is seeking an experienced Customer Service Representative to handle external and internal telephone inquiries and research requests in a timely, courteous, and professional manner. This role supports the Branch Network to allow focus on in-branch customers.

You will respond to deposits and loans inquiries, process account maintenance, issue debit cards, assist with online banking, and help prevent fraud.

Qualifications

• Requires a high school diploma or equivalent basic academic education.
• Requires one to two years general business experience; up front training enables position to be hired with up to one year experience.

Responsibilities

• Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service-related problems by performing the following functions: prompt, courteous responses to inquiries and accurate information delivery.
• Answers incoming customer service calls regarding deposit/loan accounts, account maintenance, debit card management, online banking, and BillPay inquiries.
• Identifies customer needs and recommends applicable banking products and services.
• Assists in training new department employees and supports sales processes within the unit.

Skills

Customer service

Phone support

Banking knowledge

Education

High school diploma or equivalent

Job description

S&T Bank in Camp Hill, PA is seeking an experienced Customer Service Representative to handle external and internal telephone inquiries and research requests in a timely, courteous, and professional manner. This role supports the Branch Network to allow focus on in-branch customers.

You will respond to deposits and loans inquiries, process account maintenance, issue debit cards, assist with online banking, and help prevent fraud.