Banking Customer Care Specialist — Growth & Support

Associated Bank; Green Bay (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

401(k) and Pension plans

Volunteer time off

Colleague Resource Groups

Competitive salaries and professional/

Employee stock purchase plan

Parental leave

Military benefits

Personal banking, loans, investments &

Job summary

Associated Bank seeks a Customer Care Representative to be the friendly, knowledgeable voice for customers. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence. Requirements include a high school diploma and less than 2 years of relevant experience.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Preferred: bilingual English/Spanish proficiency.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank seeks a Customer Care Representative to be the friendly, knowledgeable voice for customers. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence. Requirements include a high school diploma and less than 2 years of relevant experience.