Financial Services Call Center Specialist

stbancorp; Camp Hill (Cumberland County); On-site; USD 32,000 - 45,000; Full time

Job summary

stbancorp in Camp Hill, PA, is seeking a customer service representative to handle bank inquiries by phone, assist with deposits and loans, and support online banking users. You will work with the Branch Network to focus on in-branch customers and maintain professional service standards.

Ideal candidates will have 1–2 years of general customer service experience, a high school diploma, and familiarity with banking software to process transactions and support daily operations.

Qualifications

• Experience in handling customer inquiries by phone with courteous, professional communication.
• Ability to provide accurate product knowledge and service information to customers.
• Familiarity with online banking services and secure banking practices.

Responsibilities

• Promptly responding to customer inquiries by phone to ensure satisfaction.
• Provide accurate product and service information and assist with transactions.
• Assist with online and mobile banking questions and BillPay issues.
• Identify opportunities to cross-sell suitable banking products.

Education

High school diploma or equivalent

Tools

Banking software

Job description

stbancorp in Camp Hill, PA, is seeking a customer service representative to handle bank inquiries by phone, assist with deposits and loans, and support online banking users. You will work with the Branch Network to focus on in-branch customers and maintain professional service standards.

Ideal candidates will have 1–2 years of general customer service experience, a high school diploma, and familiarity with banking software to process transactions and support daily operations.