Banking Customer Experience Specialist

Citizens Banking; Mooresville (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

Citizens Banking is seeking a Customer Care Specialist to provide service across checking/savings, loan payments, and digital channels. You will resolve inquiries, cross-sell products, and help maintain accurate balances while following AML and banking policies.

A strong communicator with a service mindset will thrive in a busy environment. The role requires a high school diploma, 3+ years of customer service experience (banking preferred), and a flexible Mon–Sat schedule.

Qualifications

• High school diploma or equivalent.
• Three years of customer service experience, banking preferred.
• Successful completion of pre-employment test and background checks.
• Flexible schedule Monday-Friday and Saturday morning availability.

Responsibilities

• Represent the bank to customers in a courteous, professional manner.
• Process checking and savings transactions and loan payments.
• Detect fraudulent activity and ensure funds availability per regulations.
• Assist customers remotely via phone, ITM, online banking, email, and chat.
• Cross-sell bank services and explain account types.
• Receive loan payments and collect any late charges.
• Work in a team to ensure excellent customer service.
• Answer calls promptly and resolve customer inquiries.

Skills

Interpersonal skills

Communication

English fluency

Languages (multilingual a plus)

Computer skills

Flexible schedule

Education

High school diploma or equivalent

Tools

Banking software

Phone system

Job description

Citizens Banking is seeking a Customer Care Specialist to provide service across checking/savings, loan payments, and digital channels. You will resolve inquiries, cross-sell products, and help maintain accurate balances while following AML and banking policies.

A strong communicator with a service mindset will thrive in a busy environment. The role requires a high school diploma, 3+ years of customer service experience (banking preferred), and a flexible Mon–Sat schedule.