Banking Customer Care Specialist — Problem Solver

bellbank; Kentucky; On-site; USD 15,000 - 20,000; Full time

Job summary

Bell Bank is hiring a customer service representative to provide exceptional service to customers over the phone, email and messaging channels. You will resolve inquiries, research requests, and maintain knowledge of Bell Bank products and services while protecting customer information.

The role requires 0–2 years of relevant banking experience, a high school diploma or GED, and flexibility to work evenings and weekends.

Qualifications

• High School Diploma or GED.
• 0–2 years of relevant experience.
• Experience in banking preferred.
• Flexibility to work evenings and weekends.

Responsibilities

• Answer customer inquiries by phone, messaging, and email with accuracy and courtesy.
• Research and resolve requests following policy and procedures.
• Multitask across multiple computer systems while staying customer‑focused.
• Coordinate with other departments to resolve issues.
• Escalate service issues to leadership when needed.
• Meet or exceed performance goals.
• Stay up to date with bank communications.
• Maintain knowledge of Bell Bank products and services.
• Follow policies to ensure security and confidentiality.
• Maintain accurate and efficient service while protecting information.
• Demonstrate knowledge of procedures and security protocols.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Independent judgment

PC proficiency

Banking basics

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Bell Bank is hiring a customer service representative to provide exceptional service to customers over the phone, email and messaging channels. You will resolve inquiries, research requests, and maintain knowledge of Bell Bank products and services while protecting customer information.

The role requires 0–2 years of relevant banking experience, a high school diploma or GED, and flexibility to work evenings and weekends.