Banking Support Specialist – Paid Training & Growth

Citizens Bank; Rhode Island; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Credo Awards

Volunteer time off

Career development

Health care: medical/dental/vision

401K with company match

Tuition assistance

Student loan refinancing discounts

Job summary

Citizens Bank is seeking a Contact Center Specialist to assist customers by phone, handling balance inquiries, transfers and online banking support. You will build relationships by recommending suitable products and services while delivering a positive service experience.

You will receive extensive training, work a 40-hour week on various 1st shift schedules, and have opportunities for advancement within the contact center. A high school diploma and customer-facing experience are required.

Qualifications

• High School degree or equivalent.
• Minimum 1 year of exceptional performance in a customer-facing role.
• Computer proficiency.
• Strong verbal communication skills.
• Positive and customer-focused mindset.
• Strong listening and problem solving abilities.
• Superior interpersonal skills with the ability to navigate through difficult situations.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with a strong sense of urgency.
• Experience recommending and referring products/services to customers, preferred.

Responsibilities

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Listening skills

Education

High School diploma

Job description

Citizens Bank is seeking a Contact Center Specialist to assist customers by phone, handling balance inquiries, transfers and online banking support. You will build relationships by recommending suitable products and services while delivering a positive service experience.

You will receive extensive training, work a 40-hour week on various 1st shift schedules, and have opportunities for advancement within the contact center. A high school diploma and customer-facing experience are required.