Banking Customer Service Specialist I

People's Bank of Commerce; Central Point (OR); On-site; USD 35,000 - 52,000; Full time

Job summary

People’s Bank of Commerce is seeking a Customer Service Specialist I to deliver front-line transactional support and friendly, professional service. You will identify customer needs, discuss available bank products, and refer to partners as appropriate.

The role emphasizes accurate cash handling, adherence to policies, and assisting with basic loan inquiries and payments under supervision. On-site position with standard branch hours.

Qualifications

• Minimum of 2 years’ experience with cash handling and good balancing record.
• High school diploma or GED required; basic Microsoft Office skills expected.
• Ability to follow policies, maintain confidentiality, and handle customer data securely.

Responsibilities

• Provide consistent, prompt, friendly service per standards across channels.
• Discuss bank services with customers and refer to appropriate partners.
• Assist with loan inquiries/payments and wire transfer requests with supervision.
• Balance teller cash drawer daily and maintain security of cash and negotiables.

Skills

Cash handling

Communication

Attention to detail

Compliance

Documentation

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Ten-key by touch

Job description

People’s Bank of Commerce is seeking a Customer Service Specialist I to deliver front-line transactional support and friendly, professional service. You will identify customer needs, discuss available bank products, and refer to partners as appropriate.

The role emphasizes accurate cash handling, adherence to policies, and assisting with basic loan inquiries and payments under supervision. On-site position with standard branch hours.