Phlebotomy & Admin Specialist: Patient Care & Lab Support

Iora Health, Inc.

Boston (MA)

On-site

USD 33,000 - 36,000

Full time

5 days ago

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Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental and Vision plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical is seeking a Phlebotomist/Administrative Assistant (Lab Services Specialist/Member Support Specialist) at our Boston office to deliver exceptional patient experiences through venipuncture and clinical support. You will manage patient intake, scheduling, billing awareness, and front-desk duties while embracing a compassionate, service-driven approach.

You will work with a collaborative team, using Slack, G Suite, Zoom, Circulation, and an EMR system to support patients and providers.

Qualifications

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
A High School Diploma or equivalent.
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.

Responsibilities

Use C-I-CARE framework in all patient interactions to ensure a fluid in-office experience.
Provide venipuncture services across age groups from pediatrics to geriatrics.
Perform and assist with extended scope duties (non-blood collection, EKGs/ECGs, vitals, vaccines, tests).
Maintain high standards of specimen labeling, handling and processing, inventory upkeep, and sterilization.
Assist providers and team with clerical duties and reviewing medical records and forms.
Handle front-of-house duties including check-in/out and insurance verification.