Phlebotomist & Lab Services Specialist

Mass Digital Health; Boston (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid sabbatical for every five years

Free One Medical memberships

Employee Assistance Program

Competitive Medical, Dental and Vision

Pre-Tax commuter benefits

Job summary

One Medical in Boston is hiring a Phlebotomist/Administrative Assistant to deliver venipuncture and front-desk support, ensuring a smooth, compassionate patient journey from check-in to post-visit. You will be an ambassador for patients, upholding the welcoming One Medical experience in-office and online.

The role requires strong communication, teamwork, and technical skills with EMR and office software. You will handle scheduling, outreach, billing support, and routine lab tasks, while

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer‑centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer‑focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Responsibilities

• Use C-I-CARE framework in all patient interactions to ensure a fluid in-office experience.
• Provide best-in-class venipuncture services across age ranges.
• Perform and assist with extended scope duties (non-blood collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, swabs).
• Maintain proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
• Handle outreach and clerical support by answering patient messages and assisting providers.
• Manage front-of-house tasks including check-in/check-out and insurance verification.
• Support team development through huddles, problem solving, and provider assistance.
• Perform opening/closing duties and maintain office spaces.
• Master our tech stack (Slack, G-suite, Zoom, Circulation, RingCentral, EMR) to complete daily work.

Skills

Venipuncture

Customer service

Communication

Teamwork

Problem solving

Empathy

Office software

Education

High School Diploma or equivalent

Tools

Slack

G‑suite

Zoom

Circulation

RingCentral

Electronic Medical Record (EMR) system

Job description

One Medical in Boston is hiring a Phlebotomist/Administrative Assistant to deliver venipuncture and front-desk support, ensuring a smooth, compassionate patient journey from check-in to post-visit. You will be an ambassador for patients, upholding the welcoming One Medical experience in-office and online.

The role requires strong communication, teamwork, and technical skills with EMR and office software. You will handle scheduling, outreach, billing support, and routine lab tasks, while