Phlebotomist & Administrative Support Specialist

Iora Health, Inc.; Boston (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid sabbatical every five years

Free One Medical memberships for you &

Employee Assistance Program

Competitive Medical, Dental and Vision

Pre-Tax commuter benefits

PTO cash outs

401K match

Maternity/Paternity leave

Life Insurance

Disability insurance

Malpractice coverage

Educational support & CME

Job summary

One Medical’s South End office in Boston seeks a Phlebotomist/Administrative Assistant to provide venipuncture and clinical support while serving as the first point of contact for patients. You’ll manage patient intake, scheduling, and administrative tasks with empathy and a strong focus on service quality.

You’ll work across clinical and front desk duties, support billing and records, and collaborate with providers and virtual teams to ensure a seamless patient experience.

Qualifications

• 6 months of relevant Medical Assistant or Phlebotomist experience
• Strong customer service skills and ability to build relationships
• Excellent written and verbal communication skills
• High School Diploma or equivalent
• Proficiency with multiple software systems and computer tech
• Experience working with diverse, multi-disciplinary teams
• Confidence and empathy during specimen collection with patient-centered care
• Proven ability to adapt to changing priorities and tasks

Responsibilities

• Provide venipuncture and clinical support services across patient visits
• Manage patient intake, scheduling, follow-ups and insurance/billing awareness
• Handle front desk duties including check-in/check-out and message responses
• Support the practice with clerical duties and medical record handling
• Maintain lab and office inventory, labeling, handling and sterilization
• Communicate with providers and virtual care teams to assist with forms and reporting
• Master the technology stack (Slack, G-Suite, Zoom, EMR, etc.) for daily work
• Contribute to team problem solving and office improvements

Skills

C-I-CARE framework

Venipuncture

Customer service

Verbal and written communication

Team collaboration

Education

High School Diploma or equivalent

Tools

EMR System

Slack

G-Suite

Zoom

RingCentral

Job description

One Medical’s South End office in Boston seeks a Phlebotomist/Administrative Assistant to provide venipuncture and clinical support while serving as the first point of contact for patients. You’ll manage patient intake, scheduling, and administrative tasks with empathy and a strong focus on service quality.

You’ll work across clinical and front desk duties, support billing and records, and collaborate with providers and virtual teams to ensure a seamless patient experience.