Phlebotomist & Administrative Assistant — Frontline Lab Support

Mass Digital Health; Boston (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Medical, Dental and Vision plans

401K match

PTO cash outs

Life Insurance

Job summary

One Medical is seeking a Phlebotomist/Administrative Assistant to deliver excellent patient care, perform venipuncture, and support front desk operations at the Boston office. You will help manage schedules, assist with billing inquiries, and collaborate with providers and the virtual medical team to ensure a seamless patient experience.

Ideal candidates have 6+ months in medical assisting or phlebotomy, strong communication skills, and proficiency with multiple software systems.

Qualifications

• Minimum 6 months of relevant experience as a Medical Assistant or Phlebotomist.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.

Responsibilities

• Provide venipuncture and clinical support services.
• Assist with front desk duties and patient check-in/out.
• Coordinate same-day schedule management and follow-up scheduling; assist with billing inquiries.
• Maintain proper specimen labeling, handling and processing; inventory upkeep and sterilization.
• Support providers and virtual medical team with clerical duties and medical records reviews.

Skills

Customer service

Verbal communication

Written communication

Team player

Computer skills

Remote collaboration

Education

High School Diploma or equivalent

Tools

Slack

G-suite

Zoom

Circulation

RingCentral

Electronic Medical Record System

Job description

One Medical is seeking a Phlebotomist/Administrative Assistant to deliver excellent patient care, perform venipuncture, and support front desk operations at the Boston office. You will help manage schedules, assist with billing inquiries, and collaborate with providers and the virtual medical team to ensure a seamless patient experience.

Ideal candidates have 6+ months in medical assisting or phlebotomy, strong communication skills, and proficiency with multiple software systems.