Phlebotomist & Member Care Specialist

onemedical; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

One Medical in Boston is seeking a Phlebotomist/Administrative Assistant (Lab Services Specialist/Member Support Specialist) to perform venipuncture and provide clinical support while delivering an exceptional patient experience. You will be the first contact for patients, handle front desk and lab tasks, and collaborate with the practice team to keep the space organized, on brand, and welcoming.

This role emphasizes empathy, strong communication, and a willingness to support providers with

Qualifications

• Venipuncture proficiency and specimen handling
• Strong verbal and written communication
• Front desk and laboratory support experience beneficial

Responsibilities

• Deliver venipuncture and basic clinical support per location needs
• Greet and assist patients, manage intake and scheduling
• Assist with administrative tasks and billing queries
• Maintain specimen labeling, handling, and inventory
• Respond to patient messages and support providers and virtual team
• Open/close office and maintain lobby aesthetics
• Master implemented tech tools (Slack, G‑suite, Zoom, EMR)

Skills

Venipuncture

Customer service

Communication

Teamwork

Problem solving

Empathy

Tools

EMR system

Slack

G-suite

Zoom

Circulation

RingCentral

Job description

One Medical in Boston is seeking a Phlebotomist/Administrative Assistant (Lab Services Specialist/Member Support Specialist) to perform venipuncture and provide clinical support while delivering an exceptional patient experience. You will be the first contact for patients, handle front desk and lab tasks, and collaborate with the practice team to keep the space organized, on brand, and welcoming.

This role emphasizes empathy, strong communication, and a willingness to support providers with