Pharmacy Support & Patient Care Specialist

externallincarecareers; Odessa (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers is seeking a detail‑oriented healthcare customer service professional in Odessa, TX. The role involves handling inbound and outbound calls, educating customers on products and services, and entering orders into the system.

You will read patient orders, understand pharmacy terminology, and verify demographic data while supporting coworkers and contributing to training efforts. This position emphasizes accuracy and clear communication.

Qualifications

• High School Diploma or GED, or 1–3 months of related experience/training.
• Computer entry experience required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls and outbound dialer systems.
• Assess customer needs for products or services and provide education.
• Document calls and enter orders in computerized systems.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders and pharmacy terminology.
• Assist with training of employees and coordinate with coworkers.

Skills

Customer communication

Prescription terminology

Order entry

Training support

Data accuracy

Education

High School / GED

Computer literacy

Job description

externallincarecareers is seeking a detail‑oriented healthcare customer service professional in Odessa, TX. The role involves handling inbound and outbound calls, educating customers on products and services, and entering orders into the system.

You will read patient orders, understand pharmacy terminology, and verify demographic data while supporting coworkers and contributing to training efforts. This position emphasizes accuracy and clear communication.