Pharmacy Customer Support Specialist

externallincarecareers; Jackson (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

externallincarecareers seeks a Pharmacy Support Clerk to assist customers and manage orders in a fast-paced healthcare setting. You will handle inbound and outbound calls, educate customers about products and services, and document interactions in our system.

Responsibilities include verifying physician orders, entering orders, updating demographic information, and supporting staff training. Requirements include a high school diploma or GED, basic computer entry skills, and compliance with

Qualifications

• High School Diploma / GED or 1–3 months related experience and/or training.
• Computer entry is required.
• Licensing requirements for the specific location must be met.

Responsibilities

• Communicates with customers via inbound/outbound calls and automated dialer systems.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Assist with training of employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Skills

Customer service

Communication

Education

High School Diploma / GED

Licensing requirements

Tools

Computer entry

Job description

externallincarecareers seeks a Pharmacy Support Clerk to assist customers and manage orders in a fast-paced healthcare setting. You will handle inbound and outbound calls, educate customers about products and services, and document interactions in our system.

Responsibilities include verifying physician orders, entering orders, updating demographic information, and supporting staff training. Requirements include a high school diploma or GED, basic computer entry skills, and compliance with