Pharmacy Customer Care Specialist

externallincarecareers; El Dorado (AR); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Training and advancement opportunities

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

externallincarecareers is seeking a detail-oriented team member to support customer interactions in a healthcare setting. You will handle inbound and outbound calls, determine additional product/service needs, and educate customers while ensuring compliance with physician directions.

The role requires reading patient orders, understanding prescription terminology, documenting calls, entering orders, and updating demographic data.

Qualifications

• High School Diploma or GED, or 1-3 months related experience and/or training.
• Computer entry is required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated by an automated dialer system.
• Assesses customer needs for additional products/services and education about products/services.
• Documents calls in a computerized record-keeping system and enters customer orders.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes patient orders and understands pharmacy prescription terminology.
• Assists with training of employees and supports coworker communication.

Education

High School Diploma or GED, or 1-3 months related experience

Tools

Computer entry

Job description

externallincarecareers is seeking a detail-oriented team member to support customer interactions in a healthcare setting. You will handle inbound and outbound calls, determine additional product/service needs, and educate customers while ensuring compliance with physician directions.

The role requires reading patient orders, understanding prescription terminology, documenting calls, entering orders, and updating demographic data.