Pharmacy Customer Care Specialist

externallincarecareers; York (York County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Paid time off

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

externallincarecareers seeks a detail-oriented healthcare support specialist to assist customers and patients. The role involves answering questions, educating on products and services, and processing orders while maintaining accurate patient records.

You will read prescriptions and documents, communicate with coworkers and patients, and assist in training staff. Physical demands may include lifting and moving items as part of daily duties.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Skills

Customer communication

Pharmacy terminology

Data entry

Training others

Order processing

Record keeping

Mathematical calculations

Education

High School Diploma

GED

1-3 months related experience

Computer entry required

Licensing requirements for location

Tools

Computerized record keeping system

Computerized order entry system

Job description

externallincarecareers seeks a detail-oriented healthcare support specialist to assist customers and patients. The role involves answering questions, educating on products and services, and processing orders while maintaining accurate patient records.

You will read prescriptions and documents, communicate with coworkers and patients, and assist in training staff. Physical demands may include lifting and moving items as part of daily duties.